AfterDrop — The Manor & The Venue Fort Lauderdale

Last updated: August 19, 2026

1. Who we are

This Privacy Policy explains how 2345 Wilton Drive LLC ("The Manor," "we," "us," or "our") collects, uses, shares, and protects personal information when you use AfterDrop, our mobile application (the "App"), our website at themanorcomplex.com, and related services for The Manor and our affiliated venue, The Venue Fort Lauderdale (collectively, the "Services").

2345 Wilton Drive LLC determines how and why your personal information is used, and is responsible for the personal information described in this policy.

The App is published on the Apple App Store by Crave IT Arts LLC, which builds, hosts, and operates the App on our behalf as our service provider and processor under a written agreement for those technical and distribution services. Separately, Crave IT Arts LLC is our affiliate for optional partner-network marketing. That marketing use is off by default and happens only if you opt in — see Sections 5 and 6. When Crave IT Arts acts as our processor, it does not use your personal information for its own purposes.

Venue address: 2345 Wilton Drive, Wilton Manors, FL 33305

Contact: iosmobile@themanorcomplex.com

Your Privacy Choices: https://www.themanorcomplex.com/privacy-choices

Age Suitability: https://www.themanorcomplex.com/age-suitability

2. Age requirement — 18 and older (alcohol 21+)

The Services are intended for adults 18 years of age or older. You must be at least 18 to create an account, buy tickets, attend events, and check in — including on designated 18-and-over nights. Ordering or being served alcohol requires that you are 21 or older. Drink ordering is limited to verified 21+ accounts. Each event listing shows its admission age (18+ or 21+).

The Services are not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from someone under 18, we will delete it. We never knowingly collect information from children.

3. Information we collect

We collect the following categories of personal information, depending on how you use the Services. We collect only what is reasonably necessary for the purposes described in this policy.

Category Examples Source

Account & contact identifiers

First and last name, email address, phone number, account ID, profile photo

You, at sign-up and in your profile

Age & identity verification (sensitive)

Date of birth; driver's license or government-issued ID details and images (front, back); a selfie for verification; optional Stripe Identity session

You, when you verify your identity or age

Going-out & taste preferences

Music styles, favorite DJs, night-out vibe, experience interests, custom DJ suggestions

You, in Profile → Going-out preferences

Transactions, tickets & loyalty

Drink orders, event tickets and entry passes, membership tier, loyalty points, rewards, tips, raffles, purchase and check-in history, ticket-transfer recipient email

Your activity in the App

Merchandise & shipping

Shipping recipient name, mailing address, phone, and email for merch (and mailed tickets, if offered)

You, at checkout

Payment information

Confirmation, amount, and limited transaction references. We do not collect or store your full card number.

Our payment processors (Clover and PayPal)

Device & technical data

Device identifiers, push-notification tokens, app version, log and diagnostic data, IP address

Automatically, from your device

Product interaction & analytics

Screens viewed, events opened, preferences saved, feature usage (Firebase Analytics in production builds, only if you allow tracking where required)

Automatically in the App

Precise location (staff only)

GPS location from staff who clock in at the venue, to confirm on-site presence. Guests are not location-tracked; you select a bar location in the App.

Staff device, with permission

Staff & operations (staff roles only)

Staff headshot, assigned bar, time-clock / NFC clock-in entries, role assignments

Staff users and venue operations

Private-event bookings (Event Sales)

For venue event bookings: contact and account names, emails, phones, booking notes, contracts, e-signature image, and guest-portal payment status. Private bookings stay in AfterDrop and are not sent to TripleSeat.

You or Event Sales staff; guests via a magic-link portal

4. How we use your information

We use personal information to:

Create and manage your account and membership, and authenticate sign-in via email magic links. (Password sign-in may be enabled temporarily for App Store review; guest account creation remains magic-link only.)

Process drink orders, ticket and entry-pass purchases, tips, loyalty points, rewards, deals, and merchandise, and ship merchandise or mailed items to the address you provide.

Complete a ticket transfer when you send a pass to another account (we look up the recipient by email).

Verify that you meet legal age and identity requirements — 18+ for entry and event tickets where the event allows it, and 21+ for ordering or being served alcohol, including VIP and front-door check-in.

Provide QR codes for check-in, order pickup, and venue entry.

Personalize in-app event recommendations using your going-out preferences, purchase history, and product interactions.

Measure app usage and feature effectiveness through first-party analytics — see Section 11.

Send service messages, including order status, receipts, and account and security notices.

Send event reminders, upcoming DJ set announcements, promotions, and offers — see Section 5.

Operate Event Sales bookings, guest document sharing, e-signature, and guest payment, and (unless a booking is marked private) keep a working copy in TripleSeat for venue operations.

Operate, secure, troubleshoot, and improve the Services, and prevent fraud and abuse.

Comply with legal obligations and enforce our terms.

5. Marketing communications and your choices

With your consent where required, we may send you first-party marketing about Manor and Venue events, DJ sets, promotions, and offers through push notifications and email. We do not send marketing text messages at this time. If that changes, we will obtain any consent required by the federal Telephone Consumer Protection Act (TCPA).

Push notifications: turn these off in your device settings, or in the App's notification settings.

Email: use the "unsubscribe" link in any marketing email. You will still receive non-promotional service messages such as receipts and security notices.

Network discounts shown in the App: we may show offers for other businesses in our partner network inside the App. That is our own marketing and does not share your personal information with those businesses.

Partner offers (Crave IT Arts) — opt-in: letting Crave IT Arts and its partner network market to you directly using your contact information is off by default. To enable it, opt in under Profile → Privacy & marketing → Partner offers (Crave IT Arts). Turn the same toggle off anytime, or email us. See Section 12.

Product personalization: update or clear going-out preferences under Profile → Going-out preferences.

iOS tracking (ATT): on first launch we present Apple's App Tracking Transparency prompt before analytics collection. If you deny tracking, Firebase Analytics collection is disabled on that device.

6. How we share information

We do not sell your personal information for money. We may share it as described below.

Service providers and processors

These companies operate parts of the Services on our behalf. Each is bound by written agreement (or equivalent platform terms) to process personal information only to perform the services we have engaged it for, except where a company also has an independent role described in this policy (Stripe Identity; Crave IT Arts partner marketing after opt-in). Disclosures to processors for our operations are not a "sale" or "sharing" of personal information under applicable state privacy laws.

Crave IT Arts LLC — develops, operates, hosts, and provides technical support for the App, and is the listed developer for App Store distribution. In that processor role, it does not use your personal information for its own purposes. Its separate affiliate-marketing role is described below and requires your opt-in.

Clover — payment processing for orders, tickets, merch, and Event Sales guest payments.

PayPal — payment processing, where offered as a payment option.

Stripe, Inc. — identity verification (Stripe Identity), if you choose that flow. Stripe may process ID images and a selfie, including a biometric comparison of the selfie to the ID photo, under Stripe's privacy policy.

Resend — delivery of sign-in (magic-link), transactional, and promotional emails; receives your email address and message content.

Google — Firebase Cloud Messaging (push delivery) and Firebase Analytics (first-party product analytics in production builds, gated by tracking permission on iOS).

Apple — App Store distribution and Apple Push Notification service.

Cloudflare — application hosting, database, and encrypted file storage.

Printful and/or Printify — print-on-demand merchandise fulfillment; receive shipping name, address, phone, and email for your order.

Shipping carriers (for example USPS, UPS, FedEx) — delivery of merchandise and mailed items.

TripleSeat — venue event-booking software. Non-private Event Sales bookings are copied to TripleSeat so operations can manage the event. Bookings marked private stay in AfterDrop and are not sent outbound.

Account sign-in is handled by authentication software that runs on our own Cloudflare infrastructure. It is not a third party that receives your data for its own purposes.

Event promoters and hosts

We share the information needed to admit you and manage an event with the promoter or host of that event (typically name and admission/check-in data). That is operational, not a general advertising network. Where a promoter or host receives attendee information to use for its own marketing, that sharing may be treated as a "sale" or "sharing" under applicable state law, and you may opt out — see Section 12.

If you follow an external ticket link (for example Eventbrite), data you provide on that site is governed by that platform's policy.

Affiliates

We may share personal information with our affiliated venue, The Venue Fort Lauderdale, for business and operational purposes and, where permitted, so that they can market relevant events, offers, and experiences to you.

Crave IT Arts partner marketing is separate: we export your name, email, phone, membership tier, loyalty points, going-out preferences, and opt-in timestamp only if you opt in in the App. That export may be a "sale" or "sharing" under state law even though no money changes hands. You can opt out at any time — see Section 12 and our Your Privacy Choices page. When you have not opted in, we do not export your data to the Crave IT Arts partner network.

Legal and safety

We may disclose personal information to comply with law, respond to lawful requests, protect the rights, safety, and property of guests, staff, and the venue, and in connection with a business transfer such as a merger or sale.

Advertising

The App does not use the data it collects for cross-context behavioral (targeted) advertising through third-party advertising networks. Firebase Analytics is used to understand feature usage in the App, not to sell data to ad networks or to retarget you across other companies' apps.

7. Payment processing

Card payments are handled by PCI-DSS-compliant third-party processors (Clover and PayPal) on their own secure pages. Your full payment card details are entered with the processor and are not stored on our systems. Each processor's handling of your data is governed by its own privacy policy.

8. Identity and age verification data

We verify age at two levels: 18+ to enter and attend events where the event is 18+, and 21+ to order or be served alcohol and for VIP/front-door alcohol access. To do this we may collect your date of birth and, where you choose verification, your driver's license or government-issued ID information and image, plus a selfie. This is sensitive information.

Stripe Identity. If you choose Stripe Identity, verification may involve a biometric comparison of a selfie to your ID photo, performed by Stripe to confirm the ID belongs to you. We do not receive or store your biometric identifiers (such as a face template) from Stripe; Stripe processes them under its own privacy policy and retention practices. Where biometric consent is required by law — for example under the biometric privacy laws of Illinois, Texas, or Washington — we will obtain your consent before verification.

Manual capture. If Stripe Identity is unavailable or fails, you may upload front and back ID images and a selfie for staff review. We store those files using access-controlled, encrypted storage and limit access to authorized personnel and verification purposes. We do not run our own facial-recognition matching on those images.

Retention of ID images. We delete ID images (front, back, and selfie) from our storage on this schedule, except where a longer period is required by Florida alcohol beverage recordkeeping rules or other applicable law:

Approved submissions: within 24 hours after verification is complete.

Abandoned (never finished) submissions: within 24 hours.

Rejected submissions: within 7 days.

After images are deleted, we keep only your verification status (for example, "verified 21+"), the verification date and method, and limited records we are required to keep for legal compliance.

9. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls and row-level data scoping, and restricted storage for sensitive files. No system is perfectly secure, so we cannot guarantee absolute security.

10. Data retention

We keep personal information for as long as your account is active and as needed to provide the Services, and then for the period required to meet legal, tax, accounting, dispute-resolution, and fraud-prevention obligations. Identity and age verification images follow Section 8. When you opt out of Crave IT Arts partner marketing, we stop new exports on a going-forward basis; information already received by Crave IT Arts remains subject to its practices and your requests to it. You may request deletion as described in Section 12.

11. Cookies, website analytics, in-app analytics, and Do Not Track

Our website uses cookies and similar technologies that are strictly necessary for the site to function, such as maintaining your session and security. You can control cookies through your browser settings, though disabling necessary cookies may prevent parts of the site from working.

We do not currently use advertising or cross-site tracking cookies on our website. If we add analytics or advertising technologies in the future, we will update this policy and provide any consent controls required by law.

In-app analytics. Production builds of the App use Google Firebase Analytics to understand feature usage — for example screen views, event-detail opens, and preference updates. While you are signed in, analytics data may be linked to your account. On iOS, this collection is treated as tracking under Apple's rules: we request App Tracking Transparency before sign-in, and if you deny permission we disable Firebase Analytics collection on that install. We do not use Firebase Analytics for cross-app targeted advertising or to sell data to ad networks.

Do Not Track. Some browsers offer a "Do Not Track" (DNT) signal. There is no common industry standard for how to respond to DNT signals, and our website does not currently respond to them.

12. Your privacy rights

Depending on your state of residence and applicable law — including the Florida Digital Bill of Rights to the extent it applies to us, and the California Consumer Privacy Act (CCPA/CPRA) if you are a California resident — you may have the right to:

Access and obtain a copy of the personal information we hold about you;

Correct inaccurate personal information;

Delete your personal information;

Obtain a portable copy of certain data;

Opt out of the sale of personal data, targeted advertising, and certain profiling;

Limit the use or disclosure of sensitive personal information, in states that provide this right; and

Not receive discriminatory treatment for exercising these rights.

Because merchandise may ship across the United States, similar rights may apply under other state laws (for example Virginia, Colorado, Connecticut, and Texas). Even where a law does not legally apply to us, we honor the choices described here for all users.

We do not use automated profiling to make decisions that produce legal or similarly significant effects.

How to exercise your rights

Access and correct: review and update your name, email, phone, notification settings, and going-out preferences directly in the App's profile.

Do Not Sell or Share My Personal Information: toggle off Partner offers (Crave IT Arts) under Profile → Privacy & marketing, use our Your Privacy Choices page, or email iosmobile@themanorcomplex.com.

Download a copy (portability): email iosmobile@themanorcomplex.com from your account email address and we will provide a machine-readable copy of the personal information we hold about you.

Delete your account and data: use the account-deletion option in the App under Profile → Privacy & marketing, or email iosmobile@themanorcomplex.com. See Section 13.

Opt out of promoter marketing sharing (where a promoter would use attendee data for its own marketing): email iosmobile@themanorcomplex.com.

We will verify your identity before acting on access, download, or deletion requests, and we respond within the time required by law, generally within 45 days, with one extension where permitted. If we deny a request, you may appeal by replying to our decision, and we will inform you of the outcome of your appeal.

You may use an authorized agent to submit a request on your behalf. We may require the agent to provide proof of authorization and may ask you to verify your identity directly.

13. Account and data deletion

You may request deletion of your account and associated personal information at any time through Profile → Privacy & marketing → Delete account, or by emailing iosmobile@themanorcomplex.com. You will be asked to type your account email to confirm. Some information may be retained where required by law or for legitimate business purposes such as completing transactions, resolving disputes, and preventing fraud.

14. Third-party links

The Services may link to third-party sites or services, such as payment providers, Stripe Identity, ticketing platforms, merch fulfillment partners, and social media. We are not responsible for their privacy practices. Please review their policies separately.

15. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version at https://www.themanorcomplex.com/privacy with a new "Last updated" date and, where appropriate, notify you in the App or by email. Your continued use of the Services after changes take effect means you accept the updated policy.

16. Contact us

Questions or requests about this policy or your information:

2345 Wilton Drive LLC

2345 Wilton Drive, Wilton Manors, FL 33305

Email: iosmobile@themanorcomplex.com

Your Privacy Choices: https://www.themanorcomplex.com/privacy-choices

Your Privacy Choices

The Manor & The Venue Fort Lauderdale

Last updated: August 19, 2026

We do not sell your personal information for money, and we do not use it for cross-context behavioral (targeted) advertising through third-party ad networks.

Showing partner-network discounts inside the App is our own first-party marketing and does not share your data. Letting our affiliate Crave IT Arts LLC (craveitarts.com) market to you directly with your contact information is off by default until you opt in under Profile → Privacy & marketing → Partner offers (Crave IT Arts).

We may share operational attendee information with event promoters and hosts so they can admit you. We may share personal information with The Venue Fort Lauderdale for operations and, where permitted, related venue marketing.

Choices you can make

Do Not Sell or Share / Partner offers (Crave IT Arts): toggle off in the App under Profile → Privacy & marketing, or email iosmobile@themanorcomplex.com from your account email. We stop new exports on a going-forward basis.

iOS tracking: deny AfterDrop in iOS Settings → Privacy → Tracking (or at the first-launch prompt). Firebase Analytics collection stays off on that install.

Marketing notifications: turn off promotional push notifications in your device settings or in the App's notification settings.

Marketing email: use the "unsubscribe" link in any marketing email. You will still receive essential service messages such as receipts and security notices.

Personalization: update or clear going-out preferences under Profile → Going-out preferences.

Access and correct: review and update your name, email, phone, and preferences directly in the App's profile.

Download a copy of your data: request a machine-readable copy of the personal information we hold about you.

Delete your account and data: use Profile → Privacy & marketing → Delete account, or contact us to request deletion.

Promoter marketing sharing: email us if you do not want attendee information shared with a promoter for that promoter's own marketing.

How to submit a request

Email iosmobile@themanorcomplex.com from your account email address, telling us whether you want to access, download, correct, or delete your information, or to opt out of partner or promoter marketing sharing. We will verify your identity and respond within the time required by law, generally within 45 days, with one extension where permitted. If we deny a request, you may appeal by replying to our decision.

Florida, California, and other U.S. residents

Depending on applicable law — including the Florida Digital Bill of Rights to the extent it applies, and the CCPA/CPRA for California residents — you may have rights to access, correct, delete, and obtain a portable copy of your personal information, to opt out of the sale or sharing of personal data and targeted advertising, and (in some states) to limit the use of sensitive personal information. As described above, we do not sell personal data for money and we do not use it for targeted advertising through ad networks. The only "sale"/"share" that can occur is optional, opt-in Crave IT Arts partner sharing, and any promoter marketing sharing you do not opt out of. To exercise any of these rights, use the methods above.

Some state privacy laws apply only to businesses meeting certain revenue or consumer-volume thresholds. Even where a law does not legally apply to us, we honor the choices on this page for all users.

Authorized agents

You may use an authorized agent to submit a request on your behalf. We may require the agent to provide proof of authorization and may ask you to verify your identity directly.

More information

For full details on what we collect and how we use and protect it, see our Privacy Policy.